Usage and limits

Settings → Usage (admin and owner only) shows how much of the current billing period your account has used against your plan, dimension by dimension.

What's metered#

Each row shows a progress bar with the used figure against the plan's limit. A bar turns amber as you approach the cap and red once you're at it. A dimension with no cap on your plan shows "unlimited" next to the used figure instead of a bar.

If you're on a plan with more than one connected number, a by number breakdown appears underneath, splitting messages and campaigns per line.

What happens at the cap#

Hitting a limit doesn't take anything away — nothing already sent, connected, or built is removed. It blocks the next action of that kind until either the period resets or you change your plan:

• At the seat limit, you can't invite another member (existing members are unaffected).
• At the numbers limit, you can't connect another WhatsApp number.
• At the campaign limit, you can't send another campaign this period.
• At the automation trigger limit, automations and flows stop triggering on new events until the period resets.
• At the API call limit, the public API starts returning a 402 upgrade_required error.
• At the webhook endpoint limit, you can't add another endpoint.

Wherever a limit blocks you, Relay shows an upgrade prompt pointing at Billing — admins and owners can act on it directly; other roles are told to ask an account admin.

Who can see this#

Usage is billing-class information, so it's visible to admins and owners only — the same gate as Wallet and Billing.