Contact support
Relay is run by a small team — there's no ticket queue to navigate and no phone tree. One address reaches us, and a person reads it.
Email: support@relayone.io
You can also reach us through the Contact page, which covers the same address alongside other reasons to get in touch (privacy requests, data processing agreements, and so on).
We aim to reply within two business days.
What to include
The more of this you include up front, the faster we can help:
- What you were trying to do, and what happened instead.
- Where it happened — which page or feature (e.g. "Settings → WhatsApp numbers," or "sending a campaign").
- Your account name, so we can find the right workspace.
- Screenshots, if the problem is visual or involves an error message.
- Roughly when it happened, especially for anything time-sensitive like a failed message or a payment.
What you can write to us about
- Product support — trouble connecting a WhatsApp number, a message that didn't send, billing questions, or anything that isn't working the way it should.
- Account issues — things you can't do yourself from Settings, like transferring ownership.
- Everything else in this manual — if a page here doesn't answer your question, that's exactly what support is for.