Create your account

There are two ways to get an account: sign up directly, or accept an invitation from a teammate who already has a Relay workspace. Both end up at the same dashboard.

Sign up#

Go to /signup and fill in:

• Full name
• Email
• Password — must be at least 6 characters
• Confirm password — must match Password exactly

Click Create account. If the passwords don't match, or the password is under 6 characters, the form stops you before it submits anything.

Verify your email#

After you submit the form, Relay shows "Check your email" and sends a confirmation link to the address you entered. Click the link in that email to verify your account — you can't sign in until you do.

Once verified, the link either drops you back at the app (default), or — if you signed up from an invite link — takes you straight to the invitation so you can accept it.

Log in#

Go to /login. The page reads "Welcome back — Sign in to your account", with fields for Email and Password and a Sign in button. A successful sign-in lands you on /dashboard.

If you don't have an account yet, the page links to Create account; if you've forgotten your password, it links to Forgot password?.

Forgot your password?#

Go to /forgot-password, enter your email, and click Send reset link. Relay shows "Check your email" and sends a password-reset link.

The link routes you through Relay's own callback handler before landing on the reset-password page, so it works the same way whether you open it on the device you requested it from or a different one.

Joining a team you were invited to#

If a teammate invites you to their Relay account, you'll get a link shaped like /join/<token>. What you see there depends on whether you're already signed in:

• Not signed in — a card reading "You're invited to [account name]" and "You'll join as [role]", with two buttons: Create account & join and I already have an account. Both carry the invite token through to /signup or /login (as a ?invite= query parameter) so you're brought straight back here afterward — on /login the page even changes its heading to "Sign in to accept".
• Signed in — the same invite card, but with a single Accept invitation button. Accepting shows a "Welcome to the team" toast and takes you to /dashboard.

The invite card also shows the role you'll join as:

An account's first member is always its Owner, so invitations only ever offer Admin, Agent, or Viewer. See Members and roles for what each role can do.

If you're signed in with the wrong account#

Accepting an invite while signed in to an account that already has its own data (or is already part of another team) doesn't silently fail — it opens a dialog explaining you can't join with this account, with the exact reason from the server. Your options are Stay signed in or Sign out & use a different email, which signs you out and reloads the page so you can start over with the right address. The invite link itself stays valid until it expires.

If the link doesn't work#

An invite link can fail in a few ways, each with its own message:

In every case you can still create a new account or sign in from the same screen.

FAQ#

Do I need to verify my email before I can sign in? Yes — Relay sends a confirmation link on signup, and you can't sign in until you click it.

Can I change my password later? Yes, from Settings → Login & security once you're signed in. Use Forgot password? on the login page if you're locked out.

What role do I get when I sign up directly (not via invite)? You become the Owner of your own new account — signing up always creates a personal account first.

I was invited but I already have a Relay account under a different email. What do I do? Sign in with the email the invite was sent to, or use Sign out & use a different email from the conflict dialog if you're signed in with the wrong one. Accepting an invite moves your login into the inviting account; an empty personal account created at signup is cleaned up automatically.

What's next? Connect WhatsApp to link your business number.