RelayOne
Comparison

RelayOne vs WATI

RelayOne is a WhatsApp-only platform on the official WhatsApp Business (Cloud) API, with a shared inbox, campaigns, no-code flows and AI replies. WATI covers more ground: an omnichannel inbox, ready integrations including Salesforce, and a chatbot builder on every plan. The trade-off for small teams is seats: WATI's Growth plan stops at 3 users, so a fourth agent means its Pro plan.

RelayOne and WATI side by side. WATI's details are as listed on its pricing page on 28 September 2026.
FeatureRelayOneWATI
Plans and monthly priceStarter ₹999, Growth ₹2,499, Business ₹5,999 per monthGrowth, Pro and Business. Growth is ₹2,999/mo billed monthly (₹2,199/mo billed annually). GST basis not stated.
Team seatsA fixed number of seats in each plan, with no per-seat add-on.Growth: 3 users, no additional users. Pro: 5 users, extras ₹1,299/user/mo. Business: 5 users, extras ₹2,199/user/mo.
WhatsApp message chargesCharged per delivered message from a prepaid wallet, GST included.Growth rate card (updated 1 July 2026): ₹1.03572 per marketing message, ₹0.14950 per utility or authentication message, as listed on 28 September 2026.
Chatbots and automationsVisual flow builder (in beta) and trigger-based automations on every plan.Chatbot builder on all plans.
AI repliesAI reply drafts on every plan. The AI auto-reply bot and knowledge base come with the Business plan, and RelayOne pays for the AI.AI Co-pilot credits: 250, 500 and 1,500 a month. Astra AI agents are a paid add-on on Pro.
CampaignsCampaigns of approved templates to filtered contacts, with delivered, read and replied counts. No campaign scheduling yet.A ₹999 one-time plan for businesses that only send bulk campaigns, returned as message credits valid for 3 months.
ChannelsWhatsApp only.Omnichannel inbox: WhatsApp, Instagram, Facebook, TikTok and a website widget.
Integrations and APIPublic API and webhooks, from the Growth plan.2 select commerce integrations on Growth, 5 including HubSpot on Pro, and unlimited including Salesforce on Business.
Coexistence with the WhatsApp Business AppYes, set up with the RelayOne team on request.Available on request.
Free trial or free plan14-day free trial, no card required. No free plan.7-day free trial.

When WATI may suit you better

  • Your team depends on Salesforce sync.
  • You automate Instagram and TikTok as well as WhatsApp.
  • You want WATI's ready-made integrations rather than building on an API.
  • You want WhatsApp, Instagram, Facebook, TikTok and a website widget in one omnichannel inbox.
  • You only send bulk campaigns and WATI's ₹999 one-time plan covers you.
  • You need a Shopify integration. RelayOne has none.
  • You need Instagram, Facebook or another channel in the same inbox. RelayOne is WhatsApp only.
  • You need to schedule campaigns ahead of time. RelayOne cannot schedule a campaign yet.
  • You need chats routed by workload or by team. RelayOne assigns new chats by round-robin through an automation, preferring teammates who are online, but has no load-balanced or team-based routing.
  • You need a chatbot builder that is out of beta. RelayOne's visual flow builder is still in beta.
  • You want a free plan rather than a trial. RelayOne offers a 14-day free trial, with no card required, not a free tier.

Frequently asked questions

Is RelayOne a WATI alternative?
Yes, for teams that work mainly on WhatsApp. RelayOne is built on the official WhatsApp Business (Cloud) API and is operated by a Meta Tech Provider. It covers a shared inbox, campaigns, automations, no-code flows, AI replies, and catalog orders with payment links. WATI covers more channels and ships ready integrations, including Salesforce on its Business plan.
How many users does WATI's Growth plan include?
Three, with no additional users, so a fourth agent means moving to Pro. Pro and Business include 5 users each, with extra users at ₹1,299 and ₹2,199 per user per month respectively, as listed on 28 September 2026.
Do WATI and RelayOne offer a free trial?
Yes. WATI lists a 7-day free trial. RelayOne offers a 14-day free trial, with no card required. RelayOne has no free plan.
Can I keep the WhatsApp Business App on my phone?
With either, on request. WATI lists coexistence as available on request. RelayOne sets up coexistence with its team on request, which keeps the number live in the WhatsApp Business App while it also runs on the API.

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