RelayOne
Comparison

RelayOne vs Interakt

Interakt, an India-first platform, suits businesses where Shopify is the centre: order updates, abandoned-checkout reminders, COD-to-prepaid flows and native WhatsApp Pay, with unlimited agents on every plan. RelayOne has no Shopify integration. It suits WhatsApp-first teams that want a visual flow builder and AI reply drafts in every plan, where Interakt sells its AI agents as an add-on.

RelayOne and Interakt side by side. Interakt's details are as listed on its pricing page on 28 September 2026.
FeatureRelayOneInterakt
Plans and monthly priceStarter ₹999, Growth ₹2,499, Business ₹5,999 per monthWhatsApp Starter ₹3,499/quarter + taxes (about ₹1,376/mo incl. 18% GST). Growth ₹2,799/mo + taxes. Advanced ₹3,799/mo + taxes.
Team seatsA fixed number of seats in each plan, with no per-seat add-on.Unlimited agents on every plan.
WhatsApp message chargesCharged per delivered message from a prepaid wallet, GST included.₹0.949 to ₹0.970 per marketing message, depending on plan; no markup on Enterprise, as listed on 28 September 2026.
Shared team inboxShared inbox with assignment, internal notes and @mentions. Round-robin assignment through an automation, preferring teammates who are online. No load-balanced routing.Shared inbox on every plan. Round-robin and load-balancing auto-assignment on Advanced.
CampaignsCampaigns of approved templates to filtered contacts, with delivered, read and replied counts. No campaign scheduling yet.One-time and ongoing campaigns on Starter. Growth adds click and conversion tracking. Advanced adds campaign fallbacks.
Chatbots and automationsVisual flow builder (in beta) and trigger-based automations on every plan.Auto-replies on every plan. Linear chatbots on Growth. Branching flows with conditions and API calls on Advanced.
AI repliesAI reply drafts on every plan. The AI auto-reply bot and knowledge base come with the Business plan, and RelayOne pays for the AI.WhatsApp AI Agents are an add-on on Growth and Advanced.
CommerceWhatsApp catalog orders and payment links. No Shopify integration.Shopify order updates, abandoned-checkout reminders, WhatsApp catalog, COD-to-prepaid flows and native WhatsApp Pay.
ChannelsWhatsApp only.Instagram DMs from Growth.
Integrations and APIPublic API and webhooks, from the Growth plan.Developer API from Growth.
Coexistence with the WhatsApp Business AppYes, set up with the RelayOne team on request.Self-serve.

When Interakt may suit you better

  • Shopify is the centre of your business.
  • You want abandoned-checkout reminders, COD-to-prepaid flows and native WhatsApp Pay built into the plan.
  • You need unlimited agents on every plan.
  • You want to set up coexistence yourself rather than with a team.
  • You need a Shopify integration. RelayOne has none.
  • You need Instagram, Facebook or another channel in the same inbox. RelayOne is WhatsApp only.
  • You need to schedule campaigns ahead of time. RelayOne cannot schedule a campaign yet.
  • You need chats routed by workload or by team. RelayOne assigns new chats by round-robin through an automation, preferring teammates who are online, but has no load-balanced or team-based routing.
  • You need a chatbot builder that is out of beta. RelayOne's visual flow builder is still in beta.
  • You want a free plan rather than a trial. RelayOne offers a 14-day free trial, with no card required, not a free tier.

Frequently asked questions

Is RelayOne a good Interakt alternative?
It can be, if WhatsApp is your main channel and you want AI reply drafts and a visual flow builder included in every plan. RelayOne has no Shopify integration and no campaign scheduling, so a Shopify-first store may be better served by Interakt.
How much does Interakt cost?
As listed on 28 September 2026: WhatsApp Starter ₹3,499 a quarter + taxes (about ₹1,376 a month incl. 18% GST), Growth ₹2,799 a month + taxes and Advanced ₹3,799 a month + taxes, with unlimited agents on every plan. WhatsApp message fees are charged on top.
Which includes AI replies, RelayOne or Interakt?
RelayOne includes AI reply drafts on every plan, and its Business plan adds an AI auto-reply bot with a knowledge base. Interakt sells WhatsApp AI Agents as an add-on on its Growth and Advanced plans, as listed on 28 September 2026.
Can I keep the WhatsApp Business App on my phone?
Yes, with both. Interakt describes a self-serve coexistence setup. RelayOne sets up coexistence with its team on request, which keeps the number live in the WhatsApp Business App while it also runs on the API.

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